The best enterprise Voicebot with voice recognition, phone assistant

More than 50% of customers still love to talk directly to an agent. The expectation of high-quality voice support from brands generates growing costs, particularly when agents' salaries rise steadily.

Salaries of agents are rapidly increasing...

... while new voice automation solutions significantly cut cost per interaction

Voicebot is a Conversational AI solution for voice services automation in your Service and Commerce
It enables almost - a natural dialogue when a customer calls the service or online store assistant
High scalability combined with personalization and targeting

Speech recognition effectively captures the voice and converts it to text

NLU technology recognizes problems, questions

The conversational engine provides answers or clarification

Programmable Dialog decides when to pass too complex questions to a live agent

InteliWISE end-to-end voice platform provides a new generation of conversational and speech technology which automates voice conversations in the call center.

'I need this information now' - kind of activities

Urgent operations with a dose of stress for the customer

FAQ's, mundane issues that have no-revenue value (and generate costs)

Add Voicebot to your call center
and save precious seconds of live agent's time

Voicebot provides high-quality support on a large scale through automated voice conversations. Start a call, collect initial data about the client, verify the status. Let a virtual assistant perform this job.

Call initiated by consultant

Call initiated by Voicebot

Intro

problem detection

Authentication

Basic problem

resulution

The automation of the call

Complex problem

resolution

Tackling the problem

Up-sell and cross-sell

Call Termination

Call initiated by consultant

CC consultant

Today

CC consultant
plus Voicebot

In 3-12 months

Pricing per interaction in USD*

$ 3,50

$ 1,75

Capacity (volume of contacts) per minute*

1-2
calls

10-100
calls

*An example of a simulation based on a campaign conducted by more than 100 consultants making outgoing calls.

4 use cases for speech - based solutions for support AD 2020

Off - hour call support,weekends

Virtual Voice Assistant is on duty 24/7, even in off-hours, during holidays

Replaces your obsolete IVR

Can be plugged into almost every existing IVR, cut the cost of unnecessary cost of escalation to live agents

Virtual sales assistant

The pre-taught virtual conversation may lead to even complete problem resolution without the Agent

Instant, automated access to user's information

After integration with data sources & back - end IT systems, can instantly provide statuses, dates etc

Read the Case Study - how the voicebot facilitates the order processing and deflects calls and emails.

InteliWISE cloud services provide digital customer service, enabling consumers to order products, set appointments for services, 24-7, with no queues, hassle-free

Play the examples of customer interactions

Lector's voice

Comes with a complete set of
administration and configuration tools

Kompleksowe narzędzie do budowy i zarządzania bazą wiedzy voicebota

Intuitive Panel

Enables to deploy Voicebot even instantly

Ready-to-use templates

Pre-populated scenarios which speed up deployment

Robust integration tools

With the existing Call Center software and IT systems

Ask us about the integration of Voicebot with your
Call Center or CRM software

Rich in functionalities

The automated, intelligent voice solution

The technology allows for running a call between consumers and a Virtual Assistant - AI solution deployed in a company's Call Center

Speech recognition of user voice commands, intentions, open and closed questions

Conversational AI technology analyses user commands spoken in their natural language, recognize open and closed questions in dialogue with the customer, analyzes content and context, generates a voice response

AI, NLP, SR, T2S technology

Our Platform uses its own proprietary NLP (Natural Language Processing) technology and combines it with 3rd party voice recognition and speech synthesis technology

Call steering

Customer reference, refilling or completely replacing the IVR tone. Recognizes the subject, leads the conversation based on the information obtained during the dialogue (both from the caller and the system), optionally distributing calls to the appropriate group of Agents.

Automated customer issues resolving

Voice bots provide speed, accuracy and 24-hour availability of voice support. They connect to backend IT systems, have access to customer context and call center systems, can resolve customer problems without the participation of a live agent. Maximize profits thanks to the implementation of US-patented AI software.

Ready-to-use bot templates or 100% programmable tools for development and customization

Libraries of user intents and templates of the most popular service scenarios can drastically accelerate the set-up time

The enterprise-grade solution, Cloud service and On-premise deployment

Solutions are available as cloud service (from AWS cloud) or 100% deployed on the company's infrastructure, with 24/7 support

Full reporting, analysis

Reporting of main indicators and KPIs, enabling comparison to consultants' work, full transcripts of conversations, the ability to define individual report statements

Plug-in to interactive voice response (IVR) and speech-based solutions

Flexible integration tools based on VoiceAPI and Functions enable integration with almost any Call Center software existing in the company

Plan to test the Voicebot in your voice customer support or sales?

We will demo the solution

Presentation of the possibilities together with a potential demo

We will provide with ballpark quote and ROI

Together with the savings account

We provide a 'turn-key' solution

Including software delivery, voiceover recordings, integration with the Call Center system

Use and get launched in 15 minutes or contact us

Voicebot is an intelligent, programmable Voice Automation solution for Customer Service

Call centers are still popular among consumers,
but the cost of live agents soar

Voicebot is the new, powerful Customer Service tool,
ready to work in your Call Center

Powered by AI technologies, such as speech recognition and conversational flow

Recognizing customers, understanding their problems and context

Add Voicebot to your call center
and save precious seconds of live agent's time

Voicebot provides high-quality support on a large scale through automated voice conversations. Start a call, collect initial data about the client, verify the status. Let a virtual assistant perform this job.

Lower call volume and cost with hybrid, human and AI, support