Voicebot is the intelligent, programmable Voice Automation solution for Customer Service

It's not merely a voice digital assistant. Call center and sales teams can now engage instantly and at lower cost with our Conversational AI - powered Voice Platform.
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Schemat rozmowy z voicebotem dotyczący płatności za zakupy

Call center is still popular among consumers,
but cost of live agents soar

More than 50% of customers still love to talk directly to an agent. The expectiation of a high-quality voice support from brands generates signiicant cost, especially when agents' salaries rise steadily.

Salaries of agents are rapidly increasing...
... while new voice automation solutions significantly cut cost per interaction

Voicebot is the new, powerful Customer Service tool,
ready to work in your Call Center

  • Voicebot is the Conversational AI solution, for voice services automation in your Service and Commerce
  • It enables almost - as natural dialog when customer calls the service or online store assistant
  • High scalability combined with personalization and targeting

Powered by AI technologies, such as speech recognition and conversational flow

Speech recognition effectively captures voice and converts to text
NLU technology recognizes problems, questions
Conversational engine provides with answers or clarification
Programmable Dialog decides when to pass too complex question to a live agent

Recognizing customers, understanding their problems and context

InteliWISE end - to - end voice platform provides with a new generation conversational and speech technology which automates voice conversations in the call center.

'I need this information now' - kind of activities
Urgent operations with a huge dose of stress for customer
FAQ's, mundane issues, that have no-revenue calue (and generate costs)

Add Voicebot to your call center
and save precious seconds of live agent's time

Voicebot delivers high-quality support at scale with automated voice conversations. Starting the call, collecting initial consumer data, verifying status - let the virtual assistant perform this work.
Call initiated by consultant
Call initiated by Voicebot
Call initiated by Voicebot
Intro

problem detection

Authentication
Basic problem

resulution

The automation of the call
The automation of the call
Complex problem

resolution

Tackling the problem

Up-sell and cross-sell

Call Termination
Call initiated by consultant

Lower call volume and cost with hybrid, human and AI, support

CC consultant
Today
CC consultant
plus Voicebot
In 3-12 months
Pricing per interaction in USD*
$ 3,50
$ 1,75
Capacity (volume of contacts) per minute*
1-2
calls
10-100
calls

*An example of a simulation based on a campaign conducted by more than 100 consultants making outgoing calls.

4 use cases for speech - based solutions for support AD 2020


voicebot dostępy bez przerwy, 24/7

Off - hour call support,weekends

Virtual Voice Assistant is on duty 24/7, even in off-hours, during holidays
voicebot zastępuje lub uzupełnia ivr

Replaces your obsolete IVR

Can be pluged in to almost every existing IVR, cut cost of unnecessary cost of escalation to live agents
voicebot pełni rolę samodzielnego konsultanta

Virtual sales assistant

The pre - taught virutal conversation may lead to even complete problem resolution without the Agent
voicebot przekazuje informacje o datach czy statusach

Instant, automated access to user's information

After integration with data sources & back - end IT systems, can instantly provide with statuses, dates etc

Comes with a complete set of
administration and configuration tools

 Kompleksowe narzędzie do budowy i zarządzania bazą wiedzy voicebota

Intuitive Panel

Enables to deploy Voicebot even instantly

Ready-to-use templates

Pre-populated scenarios which speed up deployment

Robust integration tools

With the existing Call Center software and IT systems

Rich in functionalities

Automated, intelligent voice solution

The technology allows for running a call between consumer and an a Virtual Assistant - AI solution deployed in a company's Call Center

Speech recognition of user voice commands, intentions, open and closed questions

Conversational AI technology analyses user commands, spoken in their own natural language, recognizes open and closed questions in dialogue with the customer, analyzes content and context, generates a voice response

AI, NLP, SR, T2S technology

Our Platform uses its own propriatory NLP (Natural Language Processing) technology and combines with 3rd party voice recognition and speech synthesis technology

Call steering

Referring to the customer, refilling or completely replacing the IVR tone; recognizes the subject of the conversation, leads the conversation based on the information obtained during the dialogue (both from the caller and from the system), optionally distributes calls to the appropriate group of Agents

Resolving customer issues automatically

Voicebots provide the speed, accuracy and 24-hour availability of voice support. They connect to backend IT systems, have access to customer context and call center systems, can resolve customer problems without the live agent involvement

Ready-to-use bot templates or 100% programmable tools for development and customization

Libraries of user intents and templates of the most popular service scenarios can drastically accelerate the set-up time

Enterprise - grade solution, Cloud service and On-premise deployment

Solutions are available as cloud service (from AWS cloud) or 100% deployed on company's infrastructire, with the 24-7 support

Full reporting, analysis

Reporting of main indicators and KPIs, enabling comparison to consultants' work, full transcripts of conversations, the ability to define individual report statements

Plug-in to interactive voice response (IVR) and speech-based solutions

Flexible integration tools, based on VoiceAPI and Functions enable to integrate with almost any Call Center software existing in the company

Plan to test the Voicebot in your voice customer support or sales?

We will demo the solution

Presentation of the possibilities together with a potential demo

We will provide with ballpark quote and ROI

Together with the savings account

We provide a 'turn - key' solution

Including: software delivery, voiceover recordings, integration with Call Center system

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