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More than 50% of customers still love to talk directly to an agent. The expectation of high-quality voice support from brands generates growing costs, particularly when agents' salaries rise steadily.
InteliWISE end-to-end voice platform provides a new generation of conversational and speech technology which automates voice conversations in the call center.
Up-sell and cross-sell
*An example of a simulation based on a campaign conducted by more than 100 consultants making outgoing calls.
Enables to deploy Voicebot even instantly
Pre-populated scenarios which speed up deployment
Robust integration tools
With the existing Call Center software and IT systems
The technology allows for running a call between consumers and a Virtual Assistant - AI solution deployed in a company's Call Center
Conversational AI technology analyses user commands spoken in their natural language, recognize open and closed questions in dialogue with the customer, analyzes content and context, generates a voice response
Our Platform uses its own proprietary NLP (Natural Language Processing) technology and combines it with 3rd party voice recognition and speech synthesis technology
Customer reference, refilling or completely replacing the IVR tone. Recognizes the subject, leads the conversation based on the information obtained during the dialogue (both from the caller and the system), optionally distributing calls to the appropriate group of Agents.
Voice bots provide speed, accuracy and 24-hour availability of voice support. They connect to backend IT systems, have access to customer context and call center systems, can resolve customer problems without the participation of a live agent. Maximize profits thanks to the implementation of US-patented AI software.
Libraries of user intents and templates of the most popular service scenarios can drastically accelerate the set-up time
Solutions are available as cloud service (from AWS cloud) or 100% deployed on the company's infrastructure, with 24/7 support
Reporting of main indicators and KPIs, enabling comparison to consultants' work, full transcripts of conversations, the ability to define individual report statements
Flexible integration tools based on VoiceAPI and Functions enable integration with almost any Call Center software existing in the company
Presentation of the possibilities together with a potential demo
Together with the savings account
Including software delivery, voiceover recordings, integration with the Call Center system