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More than 50% of customers still love to talk directly to an agent. The expectiation of a high-quality voice support from brands generates signiicant cost, especially when agents' salaries rise steadily.
InteliWISE end - to - end voice platform provides with a new generation conversational and speech technology which automates voice conversations in the call center.
problem detection
resulution
resolution
Up-sell and cross-sell
Today
In 3-12 months
*An example of a simulation based on a campaign conducted by more than 100 consultants making outgoing calls.
Intuitive Panel
Enables to deploy Voicebot even instantly
Ready-to-use templates
Pre-populated scenarios which speed up deployment
Robust integration tools
With the existing Call Center software and IT systems
The technology allows for running a call between consumer and an a Virtual Assistant - AI solution deployed in a company's Call Center
Conversational AI technology analyses user commands, spoken in their own natural language, recognizes open and closed questions in dialogue with the customer, analyzes content and context, generates a voice response
Our Platform uses its own propriatory NLP (Natural Language Processing) technology and combines with 3rd party voice recognition and speech synthesis technology
Referring to the customer, refilling or completely replacing the IVR tone; recognizes the subject of the conversation, leads the conversation based on the information obtained during the dialogue (both from the caller and from the system), optionally distributes calls to the appropriate group of Agents
Voicebots provide the speed, accuracy and 24-hour availability of voice support. They connect to backend IT systems, have access to customer context and call center systems, can resolve customer problems without the live agent involvement
Libraries of user intents and templates of the most popular service scenarios can drastically accelerate the set-up time
Solutions are available as cloud service (from AWS cloud) or 100% deployed on company's infrastructire, with the 24-7 support
Reporting of main indicators and KPIs, enabling comparison to consultants' work, full transcripts of conversations, the ability to define individual report statements
Flexible integration tools, based on VoiceAPI and Functions enable to integrate with almost any Call Center software existing in the company
Presentation of the possibilities together with a potential demo
Together with the savings account
Including: software delivery, voiceover recordings, integration with Call Center system
