Live Chat Enterprise FAQ

1. What is Live Chat?

Live Chat is a powerful web-based tool that allows user to chat with customer service or sales representative. It enables companies to serve customers in real time and analytics of website traffic. A website chat is usually a window (or widget) located in the bottom right corner of the page and allows you to talk to a customer service consultant. In this way, users visiting the website or online store can immediately get answers to questions about the offer or receive assistance with the implementation of the order.

Live Chat is also an effective tool for analysing and tracking statistics, including real consumer behaviour, which helps to define more precisely the target groups and segmentation. This, in turn, allows for a better adjustment of both the offer and the way of contacting customers.

Livechat software is a great solution for online shops or other websites that generate a lot of user traffic, and thus numerous potential queries. Just tap the question in the window on the website and the message will be sent immediately to a Contact Center consultant - it is an ideal tool to support shopping in the basket or to clarify doubts.

2. How much does Live Chat cost?

Live Chat for professional use cost usually from $30 to $200 per live agent seat a month. This is only a fraction of the cost of the agent’s salary! The price for Live Chat depends on many factors, mainly on the number of seats (number of agents simultaneously logged in to Live Chat). Additionally, the cost is influenced by the scope of integration, implementation on-premise/ in the cloud or support for Live Chat AI-Chatbotem (Hybrid Chat). In order to know the costs, it is best to contact the supplier, InteliWISE experts will help to determine the needs of the company and prepare a personalized offer.

3. Is Live Chat also Messaging?

Yeah, today live chat is a messenger and vice versa. Chats are viewed on many consumer touchpoints.

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