Ultra‐light and intuitive Helpdesk. Ready to help your agents or sales teams to handle the entire Integrated Customer Support.
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An Agent handling an e-mail, or a ticket, has instant access to all the history & context of contacts with a customer, can review it at any time and can refer to previous questions.
Phone. No call from a lead will remain unanswered.
Ready-to-use IVR, 1-click call playback, call-back, Voicebot.
Live Chat. During the chat, the Agent is able to immediately preview previous conversations from other channels.
AI and Chatbots reduce response time and allows to focus Agent’s time on upsell or cross-sell interactions.
An Agent can immediately handle a video call & help
to solve the problem by showing a screen.
New channels like Facebook or Messenger, and customers’ comments, queries, opinions posted there, can be handled by the same Agents and skills, that handle Live Chat, eMail or Call.
1 place, all contacts, info on relevant customer services and products, all channels, all available materials
Customers, users can choose how to contact the seller or the Agent.
The Agent have a view of all channels in the console, including the client's context.