Omnichannel is a powerful, intuitive tool for an agent to control and respond to all customers’ queries, on all channels. The most popular channels today are: phone service (hotline), chat, email (or ticket), messenger, SMS, video and other.
In the digital age, these are consumers who choose the best “channel” to contact the organization. The Omnichannel, 360degree view is delivered by InteliWISE’s agent Dashboard, Console.
The Agent’s Console enables companies to fully control customer relationships, no matter which channel the customers are contacting. It covers number of options:
The omni-channel support price starts at around $40 per agent’s seat and largely depends on different elements, such as traffic, the number of channels used. InteliWISE specialists will help you analyze your needs and adjust the most advantageous variant, even if you have a limited budget for expenses related to improving the quality of customer service in your company.
Omnichannel is best suited for companies whose customer service/Contact Center departments are burdened with a large number of requests from various sources. Many companies have a wide group of recipients of services or products, and each of these groups prefers different forms of contact. Young people often choose contact via social media and chat, while older people are more likely to reach for the phone and call a consultant on the hotline with their enquiry. Omni-channel is a solution for online shops that don't want to miss any contact.