An Agent handling an e-mail, or a ticket, has instant access to all the history & context of contacts with a customer, can review it at any time and can refer to previous questions.
Phone. No call from a lead will remain unanswered.
Ready-to-use IVR, 1-click call playback, call-back, Voicebot.
Live Chat. During the chat, the Agent is able to immediately preview previous conversations from other channels.
AI and Chatbots reduce response time and allows to focus Agent’s time on upsell or cross-sell interactions.
An Agent can immediately handle a video call & help
to solve the problem by showing a screen.
New channels like Facebook or Messenger, and customers’ comments, queries, opinions posted there, can be handled by the same Agents and skills, that handle Live Chat, eMail or Call.
1 place, all contacts, info on relevant customer services and products, all channels, all available materials
Customers, users can choose how to contact the seller or the Agent.
The Agent have a view of all channels in the console, including the client's context.
Ultra‐light and intuitive Omni-Channel Service. Ready to help your agents and sales teams deliver more sales & faster customer support
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The Helpdesk collects customer questions from all channels − AI, text, voice, and even video.
At any time, the consultant can take a look at the history of previous customer contacts or current offers.
Software powered by AI to keep up with the competition.
The integrated Helpdesk can be fully customized to suit your business needs. Appearance can be personalized according to brand marketing guidelines.
Register to enjoy all the features immediately. And if your company needs integration, personalization, training − contact the InteliWISE team.
Omnichannel is a powerful, intuitive tool for an agent to control and respond to all customers’ queries, on all channels. The most popular channels today are: phone service (hotline), chat, email (or ticket), messenger, SMS, video and other.
In the digital age, these are consumers who choose the best “channel” to contact the organization. The Omnichannel, 360degree view is delivered by InteliWISE’s agent Dashboard, Console.
The Agent’s Console enables companies to fully control customer relationships, no matter which channel the customers are contacting. It covers number of options:
The omni-channel support price starts at around $40 per agent’s seat and largely depends on different elements, such as traffic, the number of channels used. InteliWISE specialists will help you analyze your needs and adjust the most advantageous variant, even if you have a limited budget for expenses related to improving the quality of customer service in your company.
Omnichannel is best suited for companies whose customer service/Contact Center departments are burdened with a large number of requests from various sources. Many companies have a wide group of recipients of services or products, and each of these groups prefers different forms of contact. Young people often choose contact via social media and chat, while older people are more likely to reach for the phone and call a consultant on the hotline with their enquiry. Omni-channel is a solution for online shops that don't want to miss any contact.