This leading‐edge Conversational AI technology proactively assists and engages customers.
And, you can fully‐own and control this self‐service solution.
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All bots come with the pre‐populated base, consisting of questions, answers and dialog scenarios. This helps designers to build, set‐up or curate chatbots knowledge.
Price information, status of the delivery, balance of the account − all of these can featured in Chatbot answer.
When AI is not able to answer, it escalates conversartion to a Live Agent. Operator can work on chat, messenger, call, email.
This escalation is fully programmable and works based on availability, skill, problem type, waiting time and other.
Providing precise metrics on performance, volumes, escalations, feedback & real
customer insights & language.
+20,000 Knowledge Base items, including synonims, dialect, definitions.
Ready set of questions for financial, insurance, ecommerce,
Fast deployment − library of consumer intents collected from similar, past conversations.
Our Team’s experience in +100 deployments can help you Analise, Build, Customize and Integrate the enterprise Virtual Assistant into your current call center or customer service infrastructure.
Our team project managers will help with a Pilot or POC (proof‐of‐concept), analysis of customer needs, setup of an individual account, population of Knowledge Base with FAQ automated answers and more.
Tone‐of‐voice, customized answers, scripts, look&feel aligned with corporate identity, A/B testing, integrations with CRM, chat, knowledge base and many more.