Enterprise grade Chatbot, Virtual Assistant for service and sales

This leading‐edge Conversational AI technology proactively assists and engages customers.
And, you can fully‐own and control this self‐service solution.

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When your digital enterprise
needs the industry‐leading Conversational AI


ENGAGEMENT

Precisely identifies what your customers mean, plus their context and insights.

CONVERSATION

Runs personalized conversations, 100% virtually.

SOLUTIONS

Provides right, meaningful, real‐time answers.

SALES & CONVERSIONS

More clicks, more sales, less fuss.

The Smart Addition to Customer Service, Marketing and eCommerce

Customer Service

Self‐Service Chatbot

From $0.10 per resolved incident in your Call Centers.
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Sales & eCommerce

Shopping Virtual Assistants

Grows revenue, +11% shopping cart increase.
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Marketing

Marketing Chatbot

runs 24x7 without a live person, qualifying leads and adding them to your CRM.
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Why is this technology so powerful?

AI. An intelligent automation engine that eliminates repetitve human work

Powered by a high‐performance combination of machine learning technology, rule‐based classifiers and Natural Language Processing. That's why it not only answers user questions with precision but also suggests services and products.

20,000 ready knowledge items. Facts, synonyms, corrections, slang, language‐specific text

The system learns from thousands of previous questions, dealing with problems with logins, transaction status, financial and insurance services, etc. Those question patterns, ways of how users formulated questions, vertical‐specific synonyms are used to power your Chatbot faster and more accurately.

100% Customizable. It's not an AI "Black Box"

We know your company does not want a Chatbot like hundreds of others, created in minutes from a free platform. All of our Chatbot elements − interface, conversation, flow − are fully customized. No answer will be shown that has not been carefully curated and permitted by your team.

100% bullet‐proof for enterprise needs

Mantain Full Control

Data privacy and security are becoming the #1 priority. Companies want to fully control their data. We stand apart from the competition by offering 100% on‐premise deployments, on your infrastructure or private cloud‐based service.

5‐Star Customization Support

Our expert team, with deep experience in AI and content skills, helped over 150 global brands build their AI‐powered Virtual Assistants.

Plug‐in to the existing systems

For more complex projects, our Chatbots are integrated with your company's existing IT system, including CRM, sales, marketing and HR.

Human, helpful and handy
100% programmable


Proactive Engagement Tools

Understands customers personality, tone of voice

Integrated into business processes

Use AI to crack the problem

  • Chatbots understand the 'every‐day language − easily get what users really mean
  • Shows up suggestions, or claryfing questions
  • The AI technology help to learn from previous questions and improves with time

Real‐time answers are generated from different sources

Answers from pre‐populated Q&A Knowledge Base

All bots come with the pre‐populated base, consisting of questions, answers and dialog scenarios. This helps designers to build, set‐up or curate chatbots knowledge.

Answer by pulling out information from other applications and services

Price information, status of the delivery, balance of the account − all of these can featured in Chatbot answer.

Shift only complex conversations to Live Agent

When AI is not able to answer, it escalates conversartion to a Live Agent. Operator can work on chat, messenger, call, email.

This escalation is fully programmable and works based on availability, skill, problem type, waiting time and other.

Support consumers throughout their journey


Informs about offering, prices

Helps with operations
and transactions

Works with maps and apps

Feed marketing, sales and service teams with meaningful data

Providing precise metrics on performance, volumes, escalations, feedback & real
customer insights & language.

Ready content for businesses − faster onboarding

+20,000 Knowledge Base items, including synonims, dialect, definitions.

Ready set of questions for financial, insurance, ecommerce,
B2B services.

Fast deployment − library of consumer intents collected from similar, past conversations.

Deployment is easy

Our Team’s experience in +100 deployments can help you Analise, Build, Customize and Integrate the enterprise Virtual Assistant into your current call center or customer service infrastructure.

Deployment, Setup

Our team project managers will help with a Pilot or POC (proof‐of‐concept), analysis of customer needs, setup of an individual account, population of Knowledge Base with FAQ automated answers and more.


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Customization

Tone‐of‐voice, customized answers, scripts, look&feel aligned with corporate identity, A/B testing, integrations with CRM, chat, knowledge base and many more.


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Delivered with admin tools: Content Management and Setup

  • Fully Programmable NLP Builder
  • Virtual Dialog Builder
  • Synonim Generation
  • Entity Extraction

I want to try the AI, today!

The start of the AI revolution.

from $249 /mo

FREE TRAIL
per month, plus set‐up fee (individual quote)
14‐days free trial, no credit card required

 

  • #1 AI‐powered software for Customer Engagement
  • 100% control over AI algorithms & content
  • Works on web, mobile, social (omnichannel)
  • Up to 1000 automated answers/ mo.
  • Up to 25 Q&A
Enterprise

from $999 /mo

FREE TRAIL
per month, plus set4‐up fee (individual quote)
14‐days free trial, no credit card required

All Start and:

  • Seamless integration with Live Chat | Messaging
  • May be installed as on‐premise (on company's server)
  • Full access to AI content management tools
  • Up to 10 000 of automated answers / mo
  • Up to 75 Q&A, extended upon request
  • Our experts can help with set‐up & deployment

All prices are net. Applicable taxes (including VAT) may be added.

* Optional, depending on tech specification

** Chatbot and/or LIve Chat on Facebook Messenger are optional

I am a decision‐maker

I need to further understand how this can work for me

Customized Edition

Contact us for a Quote
Usually delivered in less than 24h

 

  • On‐premise deployment
  • Customizations*
  • Integrations with external data sources, IT systems
  • Perpetual license*
Start of AI revolution
  • Tickets − Integration with Zendesk, OTRS or others
  • Performance reporting, history, transcripts, per agent stats
  • API for integrations
  • Reporting and administration Web‐based Panel
  • Security − HTTPS, chat encription, and super‐secure package on request
  • Full search history reporting
  • Recent most frequent questions & missed questions
  • Integration
  • Individually developed Q&As and scenarios
  • Suggestions for best next steps
Enterprise
  • Tickets − Integration with Zendesk, OTRS or others
  • Performance reporting, history, transcripts, per agent stats
  • API for integrations
  • Reporting and administration Web‐based Panel
  • Security − HTTPS, chat encription, and super‐secure package on requestt
  • Full search history reporting
  • Recent most frequent questions & missed questions
  • Integration
  • Individually developed Q&As and scenarios
  • Suggestions for best next steps
Customized Edition
  • Tickets − Integration with Zendesk, OTRS or others
  • Performance reporting, history, transcripts, per agent stats
  • API for integrations
  • Reporting and administration Web‐based Panel
  • Security − HTTPS, chat encription, and super‐secure package on request
  • Full search history reporting
  • Recent most frequent questions & missed questions
  • Integration
  • Individually developed Q&As and scenarios
  • Suggestions for best next steps

Looking for Developer's Plan? Write to us

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How do we differ?

 
InteliWISE
Other vendors
Conversational quality
Human‐like interaction, powered by 100% configurable AI
Black‐box AI, limiting conversation flows
Data Privacy | Ownership
Both on‐premise and cloud − ideal for enterprise use
Mostly cloud, which prohibits projects involving personal status, data
Control
Comes with rich tools for Chatbot Content & AI management
Custom‐built solutions with limited scalability and content management

Leading brands are powered by our AI Chatbots.

AI-Chatbot FAQ

1. What is Chatbot?

Chatbot is a powerful, intelligent software for business, that simulates and reflects natural human conversation - between the Call Center Agent and a user. This intelligent technology called Conversational AI, boosts significantly shortens waiting times and boost customer experience. It also increases the productivity of Voice and Live Chat Agents in a Call Center. Behind the Chatbots is AI - Artificial Intelligence (SI) - a technology that recognizes the user intents and repetitve questions of customers. It also enables to automatically respond to their inquiries via mobile, social media channels (e.g. Facebook) or websites. Chatbot, also known as enterprise Virtual Agent or Virtual Assistant, enables machines (websites, online shops, IoT devices) to understand and answer a user's question and ask them in a free language while chatting. Virtual Assistants use the possibilities of virtual conversation and AI, and today they are the most frequently used solution for providing services to specialists. Chatbots support Agents in Call Centers, online retailers or IT specialists in handling repetitive questions - they can help customers place an order in an e-shop, provide information about products, conduct a complaint process or book a ticket. The Chatbot window works on desktops/laptops and mobile devices, is accessible through websites, social and informational applications.

2. How does Chatbot work?

Chatbot is powered by the latest advances in AI and machine learning, uses advanced algorithms to understand human speech or text and respond to it, fully automatically. The customer, by going through the website, e-shop or Facebook profile, asks a question, chat on the website or Messenger, or by voice, and receives an immediate response. Chatbot analyzes the question, tries to understand it through the use of artificial intelligence algorithms, answers the questions 100% automatically, even those asked in a free, common user language. Understands intentions and meaning and conducts a conversation similar to that of a real vendor or consultant. Chatbot guesses the essence of the problem, and in case of lack of understanding of the question, can ask (through additional guidance questions) or smoothly redirect the conversation to a consultant (e.g. Live Chat). Virtual Assistants save the user's time by filling in the form, suggesting the best solution or a complementary product. Only in the case of a complicated question, such as account balance, missing shipment or problems with a complaint, Chatbot redirects the user to a consultant. Thus, it relieves the Call Center of the need to make calls concerning the most numerous and the most repetitive topics.

3. How much does it cost the company to set up a Chatbot?

Chatbots defers calls and emails and cut, thus cutting a cost of customer service. It costs significantly less than humans that handle similar tasks. The cost of the setup consists of a one-time set-up fee (configuration) and a usage fee, depending on how intensively it is used by customers.

4. What’s needed to start a Chatbot?

The database of questions and answers is created under the supervision of content and knowledge experts who prepare conversation scenarios. The size of the database affects monthly maintenance costs. Additional benefits are training and technical support, which guarantees stable and smooth operation of the AI-Chatbot. The time of launching a dedicated Virtual Advisor is 1-3 months. The price and launch time also depend on the language used by Chatbot (or the number of languages in the case of international services in different markets). InteliWISE experts will help you choose the right option and prepare a personalized offer adequate to the needs and financial capabilities of the company.

It is worth remembering that professional AI-Chatbots cost much less than hired employees performing the same activities. It pays off for companies to implement these new technologies, so professional contractors, like InteliWISE, adjust their prices to budget constraints. Servicing a single question may cost even a few groszy, compared to even a dozen or so USD (by an agent in a Call Center).

5. What's the budget for Chatbot?

The budget for the start-up of the company Chatbot may amount to several hundred USD or several tens of thousands of USD . The main elements influencing the price are the scope of the chatbot's activity, i.e. the size of the knowledge base and the intensity of its use, measured e.g. by the number of automatic answers given. Price lists of Chatbots for companies usually consist of two elements:

  • a one-off fee for the implementation, teaching Chatbot the first information about the company and creating a knowledge base (a database of scenarios that Chatbot will use when talking to customers)
  • subscription fee - variable fee (e.g. monthly) for Chatbot's work, e.g. for the number of answers he gave or problems he solved.

6. Can Chatbot be a Virtual Advisor?

Yes, Chatbots is also a Virtual Advisor. Using natural language analysis (NLP), with full semantics of Polish language, they are used in online shops or hotlines, enabling automated communication with users. To put it simply, Chatbot is a computer program that is a Virtual Consultant or Assistant - it provides information on asked questions, solves problems or advises on choosing a product or service. Today Chatbots play the role of Virtual Sellers, Financial Advisors and Recruiters.

7. How do I choose a Chatbot supplier?

​The Chatbot supplier for companies, especially large companies, must guarantee its smooth operation measured by the quality of AI algorithms used, secure installation on servers or cloud service, agreement with security and privacy clauses. The basic choice of the company concerns the platform: free, but without the control of the company, or paid. There are several ready-made, usually free platforms on the market, which offer the possibility of running a simple Chatbot, but it is best to outsource the implementation of the Virtual Assistant to a company specializing in such software. Check your supplier portfolio to see for yourself how Chatbots are working, how much traffic they are facing, and how they are chatting with users. When choosing a company, you should also answer the question whether the solution is to be embedded in the cloud or the company depends on the on-premise version (embedding Chatbot on company servers - for some industries (e.g. finance), on-premise options are a key condition, and not all providers offer such a version of Chatbot.

8. What makes Chatbots InteliWISE so special?

  • InteliWISE Chatbots are proven to perform for global brands, are thoroughly tested in more than 100 company implementations, have a US patent and have been repeatedly covered in reports by global analysts.
  • Systems tested on mass traffic of customers on websites - several dozen/several hundred thousand interactions per month, with the highest SLA guarantees.
  • 100% support in the service of implementation/support/application management.
  • Analysis and advanced integration with customer's systems, including CRM, CC, ERP, Facebook and other social networking sites.
  • Comprehensive tools for managing appearance, behavior, software content - changes/updates can be done independently.
  • Full support in adapting the software to the new regulations, including RODO, IDD.
  • Possibility of embedding 100% of the solution (previously used in the cloud) on the customer's infrastructure.
  • Integration of Chatbot <-> Live Chat, the so-called Hybrid Chat, allowing optimal use of AI for handling the most common questions and immediate redirection to the Live Chat operator Maximum modularity: the customer can switch off unused software or activate additional functions at any time.