AI‐Chatbot − powers top brands’ intelligent automation of customer service

When your digital enterprise
needs the industry‐leading Conversational AI

ENGAGEMENT

Precisely identifies what your customers mean, plus their context and insights.

CONVERSATION

Runs personalized conversations, 100% virtually.

SOLUTIONS

Provides right, meaningful, real‐time answers.

SALES & CONVERSIONS

More clicks, more sales, less fuss.

The Smart Addition to Customer Service, Marketing and eCommerce

Customer Service

Self‐Service Chatbot

From $0.10 per resolved incident in your Call Centers.

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Sales & eCommerce

Shopping Virtual Assistants

Grows revenue, +11% shopping cart increase.

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Marketing

Marketing Chatbot

runs 24x7 without a live person, qualifying leads and adding them to your CRM.

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SEE KEY FUNCTIONS

Why is this technology so powerful?

AI. An intelligent automation engine that eliminates repetitve human work

Powered by a high‐performance combination of machine learning technology, rule‐based classifiers and Natural Language Processing. That's why it not only answers user questions with precision but also suggests services and products.

20,000 ready knowledge items. Facts, synonyms, corrections, slang, language‐specific text

The system learns from thousands of previous questions, dealing with problems with logins, transaction status, financial and insurance services, etc. Those question patterns, ways of how users formulated questions, vertical‐specific synonyms are used to power your Chatbot faster and more accurately.

100% Customizable. It's not an AI "Black Box"

We know your company does not want a Chatbot like hundreds of others, created in minutes from a free platform. All of our Chatbot elements − interface, conversation, flow − are fully customized. No answer will be shown that has not been carefully curated and permitted by your team.

100% bullet‐proof for enterprise needs

Data privacy and security are becoming the #1 priority. Companies want to fully control their data. We stand apart from the competition by offering 100% on‐premise deployments, on your infrastructure or private cloud‐based service.

Our expert team, with deep experience in AI and content skills, helped over 150 global brands build their AI‐powered Virtual Assistants.

For more complex projects, our Chatbots are integrated with your company's existing IT system, including CRM, sales, marketing and HR.

Human, helpful and handy
100% programmable

Proactive Engagement Tools

Understands customers personality, tone of voice

Integrated into business processes

Chatbots understand the 'every‐day language − easily get what users really mean
Shows up suggestions, or claryfing questions
The AI technology help to learn from previous questions and improves with time

Real‐time answers are generated from different sources

Answers from pre‐populated Q&A Knowledge Base

All bots come with the pre‐populated base, consisting of questions, answers and dialog scenarios. This helps designers to build, set‐up or curate chatbots knowledge.

Answer by pulling out information from other applications and services

Price information, status of the delivery, balance of the account − all of these can featured in Chatbot answer.

When AI is not able to answer, it escalates conversartion to a Live Agent. Operator can work on chat, messenger, call, email.

This escalation is fully programmable and works based on availability, skill, problem type, waiting time and other.

Informs about offering, prices

Helps with operations
and transactions

Works with maps and apps

Feed marketing, sales and service teams with meaningful data

Providing precise metrics on performance, volumes, escalations, feedback & real
customer insights & language.

Ready content for businesses − faster onboarding

+20,000 Knowledge Base items, including synonims, dialect, definitions.

Ready set of questions for financial, insurance, ecommerce,
B2B services.

Fast deployment − library of consumer intents collected from similar, past conversations.

Our Team’s experience in +100 deployments can help you Analise, Build, Customize and Integrate the enterprise Virtual Assistant into your current call center or customer service infrastructure.

Deployment, Setup

Our team project managers will help with a Pilot or POC (proof‐of‐concept), analysis of customer needs, setup of an individual account, population of Knowledge Base with FAQ automated answers and more.

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Customization

Tone‐of‐voice, customized answers, scripts, look&feel aligned with corporate identity, A/B testing, integrations with CRM, chat, knowledge base and many more.

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