Improve IT support with the most recent AI technology. It helps to proactively assist employees at the lowest cost of service. Plus, enterprise can own this solution in 100%.
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Traditional Helpdesks are costly & ineffective
Employees, especially those young, tech savvy are increasingly using social search and self‐service
Text chat and social channels are being increasingly used by employees for resolving their problems
Fully automated, Helpdesk Chatbot is the self‐service tool, which helps to resolve employees issues.
It works like a combination of intuitive search with the robust help desk portal.
This innovative IT Helpdesk software service aims to save an employee time and organization’s money.
By empowering employees to solve problems online with intuitive, intelligent search without the need for a phone call or a visit thus freeing up help desk teams’ resources.
Results from pilot deployment of Global Tech Provider: number of calls and tickets significantly down.
InteliWISE Automated System overtook the balance of handled/ resolved tickets.
Managers will be the first to know about employees’ issues.
Reporting of granular data on case resolution, support productivity, conversions & gaps in communications.