Engage customers with Live Chat, now easier then ever with automation powered with AI Chatbot

Can be enterprise‐owned in 100%. Works seamlessly with AI. Perfect for enterprise integrations and customizations. Powers omnichannel messaging for digital assistance.

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Consumers prefer Live Chat for customer service

Chat and messaging help getting personal engagement with users
and selling more. Among many channels.


Invite them to chat

Offer help, answer fast

Assist with their shopping,
sell more

Ideal for complex enterprise Digital Automation projects

Fully customizable, with lots of customizations and on‐premise.

  • RFI or RFP ? We love complex, enterprise‐class integrations

    The robust, enterprise requirement for live chat are full of advanced functionalities.

  • Brands can maintain 100% control with on‐premise or cloud

    Delivered also in on‐premise or private cloud mode.

  • Experience in Digital Transformation

    Leading brands used our AI solutions and experience in their corporate, digital transformation initiatives.

Maximize contact center KPIs

The optional, built‐in AI Chatbot, the virtual chat assistant, can help to resolve part of problems instantly. And maximize the FCR (first contact resolution) indicator.

Up to 34%
FCR First Call Resolution
Down by up to 29%
Hold T Hold Time
Down by up to 47%
AHT Average Handle Time

Trusted by global brands, with hundreds
of thousands of chats

Up to 23% of additional sales

Less 75% of hold time with AI chat assistant


Whenever Live Chat has to be deeply integrated with existing IT systems

Planning to integrate Live Chat with existing IT systems? Our robust API will seamlessly integrate with many CRM, ERP, HR. Our team has expertese in numerous digital support projects.

For Brands

Brands can maintain 100% control
with on‐premise

Combines all advanced enterprise - class features with the flexibiity of full on‐premise or cloud deployment.

Design can fully match your
brand identity

The user interface can be fully customized - the look, colors, design - they all can perfectly match the brand’s identity.

Triggers will make chat proactive

Invites and welcome messages are fully programmable. Instead of generic invitations, it will offer help to different consumer segments, based on their behavior, time.

Monitor how your sales grow

Be the first to know what questions users ask and which sales person scores the best. Analyze in real time Key Performance Indicators (KPIs) including:
agents’ performance, by person, time, skills; case volume & type; case resolution volume; interaction volume; response time or any other.

For Customers

Consumers prefer chat to call or email

Add chat to your customer service or shopping cart. Observe how messaging is easy, reactive and providing so much of user's satisfaction.

On any channel: on their mobile,
messenger, website

Consumers can instantly engage on any channel, on any moment.
Looking for support or help or finishing their shopping.

Resolving problems immediately, in one chat

The optional, built‐in AI Chatbot, the virtual chat assistant, can help to resolve part of problems instantly. And maximize the FCR (first contact resolution) indicator.

For Agents

Agents get intuitive Console

Chat agents can answer in seconds, having insight into context of chat.

Maximizes productivity of Live Agents

Intuitive Live Agent’s Console with instant access to Canned Responses.

Chat operators are usually struggling repeating same, simple questions, in 3‐4 concurrent chats. Now, they can all focus on generating new leads or sales, with the ready‐to‐use integration with Virtual Chat feature. It allows to understand a problem and show a right answer to a user, automatically, before engaging with a chat.

I want to try the AI, today!

Live Chat Enterprise

from $59 /mo

FREE TRAIL
per agent, billed quaterly, plus set‐up fee (individual quote)
14‐day free trial, no credit card required
  • Ready for advanced customizations (design, trgger)
  • Rich integration options (API, web services)
  • May be installed as on‐premise (on company's server)
  • Ready for strict data privacy requirements (GDPR, banking outsourcing)
  • Our experts can help with set‐up & deployment
Live Chat + Chatbot (Intelligent Automated Chat)

from $1 499 /mo

FREE TRAIL
per agent, billed quaterly, plus set‐up fee (individual quote)
14‐day free trial, no credit card required
  • 250 automated answers / mo*
  • Up to 25 ready‐to‐use questions and answers **)
  • May be installed as on‐premise (on company's server)
  • Ready for strict data privacy requirements (GDPR, banking outsourcing)
  • 100% control over AI algorithms & content
  • Our experts can help with set‐up & deployment

All prices are net. Applicable taxes (including VAT) may be added.

* Optional, depending on tech specification

** Chatbot and/or LIve Chat on Facebook Messenger are optional

I am a decision‐maker

The Enterprise Live Chat Custom

Individual Quote

TALK TO OUR EXPERT
Usually delivered in less than 24h
  • On‐premise deployment
  • Customizations*
  • Integrations with external data sources, IT systems
  • Perpetual license*
Live Chat Enterprise
  • Tickets − Integration with Zendesk, OTRS or others
  • Performance reporting, history, transcripts, per agent stats
  • API for integrations
  • Reporting and administration Web‐based Panel
  • Security − HTTPS, chat encription, and super‐secure package on request
  • Full search history reporting
  • Recent most frequent questions & missed questions
  • Integration
  • Individually developed Q&As and scenarios
  • Suggestions for best next steps
LiveChat + Chatbot (Intelligent Automated Chat)
  • Tickets − Integration with Zendesk, OTRS or others
  • Performance reporting, history, transcripts, per agent stats
  • API for integrations
  • Reporting and administration Web‐based Panel
  • Security − HTTPS, chat encription, and super‐secure package on request
  • Full search history reporting
  • Recent most frequent questions & missed questions
  • Integration
  • Individually developed Q&As and scenarios
  • Suggestions for best next steps
The enterprise Live Chat custom
  • Tickets − Integration with Zendesk, OTRS or others
  • Performance reporting, history, transcripts, per agent stats
  • API for integrations
  • Reporting and administration Web‐based Panel
  • Security − HTTPS, chat encription, and super‐secure package on request
  • Full search history reporting
  • Recent most frequent questions & missed questions
  • Integration
  • Individually developed Q&As and scenarios
  • Suggestions for best next steps

Need for an individual Quote? RFI? RPF?

contact

How do we differ?

 
InteliWISE
Other vendors
Conversational quality
Human‐like interaction, powered by 100% configurable AI
Black‐box AI, limiting conversation flows
Data Privacy | Ownership
Both on‐premise and cloud − ideal for enterprise use
Mostly cloud, which prohibits projects involving personal status, data
Control
Comes with rich tools for Chatbot Content & AI management
Custom‐built solutions with limited scalability and content management

Leading brands are powered by our AI Chatbots.

Live Chat Enterprise FAQ

1. What is Live Chat?

Live Chat is a powerful web-based tool that allows user to chat with customer service or sales representative. It enables companies to serve customers in real time and analytics of website traffic. A website chat is usually a window (or widget) located in the bottom right corner of the page and allows you to talk to a customer service consultant. In this way, users visiting the website or online store can immediately get answers to questions about the offer or receive assistance with the implementation of the order.

Live Chat is also an effective tool for analysing and tracking statistics, including real consumer behaviour, which helps to define more precisely the target groups and segmentation. This, in turn, allows for a better adjustment of both the offer and the way of contacting customers.

Livechat software is a great solution for online shops or other websites that generate a lot of user traffic, and thus numerous potential queries. Just tap the question in the window on the website and the message will be sent immediately to a Contact Center consultant - it is an ideal tool to support shopping in the basket or to clarify doubts.

2. How much does Live Chat cost?

Live Chat for professional use cost usually from $30 to $200 per live agent seat a month. This is only a fraction of the cost of the agent’s salary! The price for Live Chat depends on many factors, mainly on the number of seats (number of agents simultaneously logged in to Live Chat). Additionally, the cost is influenced by the scope of integration, implementation on-premise/ in the cloud or support for Live Chat AI-Chatbotem (Hybrid Chat). In order to know the costs, it is best to contact the supplier, InteliWISE experts will help to determine the needs of the company and prepare a personalized offer.

3. Is Live Chat also Messaging?

Yeah, today live chat is a messenger and vice versa. Chats are viewed on many consumer touchpoints.