Can be enterprise‐owned in 100%. Works seamlessly with AI. Perfect for enterprise integrations and customizations. Powers omnichannel messaging for digital assistance.
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Chat and messaging help getting personal engagement with users
and selling more. Among many
channels.
Fully customizable, with lots of customizations and on‐premise.
The robust, enterprise requirement for live chat are full of advanced functionalities.
Delivered also in on‐premise or private cloud mode.
Leading brands used our AI solutions and experience in their corporate, digital transformation initiatives.
The optional, built‐in AI Chatbot, the virtual chat assistant, can help to resolve part of problems instantly. And maximize the FCR (first contact resolution) indicator.
Up to 23% of additional sales
Less 75% of hold time with AI chat assistant
Planning to integrate Live Chat with existing IT systems? Our robust API will seamlessly integrate with many CRM, ERP, HR. Our team has expertese in numerous digital support projects.
Combines all advanced enterprise - class features with the flexibiity of full on‐premise or cloud deployment.
The user interface can be fully customized - the look, colors, design - they all can perfectly match the brand’s identity.
Invites and welcome messages are fully programmable. Instead of generic invitations, it will offer help to different consumer segments, based on their behavior, time.
Be the first to know what questions users ask and which sales person scores the best. Analyze in real time Key Performance Indicators (KPIs) including:
agents’ performance, by person, time, skills; case volume & type; case resolution volume; interaction volume; response time or any other.
Add chat to your customer service or shopping cart. Observe how messaging is easy, reactive and providing so much of user's satisfaction.
Consumers can instantly engage on any channel, on any moment.
Looking for support or help or finishing their shopping.
The optional, built‐in AI Chatbot, the virtual chat assistant, can help to resolve part of problems instantly. And maximize the FCR (first contact resolution) indicator.
Intuitive Live Agent’s Console with instant access to Canned Responses.
Chat operators are usually struggling repeating same, simple questions, in 3‐4 concurrent chats. Now, they can all focus on generating new leads or sales, with the ready‐to‐use integration with Virtual Chat feature. It allows to understand a problem and show a right answer to a user, automatically, before engaging with a chat.
I want to try the AI, today!
from $59 /mo
from $1 499 /mo
All prices are net. Applicable taxes (including VAT) may be added.
* Optional, depending on tech specification
** Chatbot and/or LIve Chat on Facebook Messenger are optional
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Individual Quote
Live Chat is a powerful web-based tool that allows user to chat with customer service or sales representative. It enables companies to serve customers in real time and analytics of website traffic. A website chat is usually a window (or widget) located in the bottom right corner of the page and allows you to talk to a customer service consultant. In this way, users visiting the website or online store can immediately get answers to questions about the offer or receive assistance with the implementation of the order.
Live Chat is also an effective tool for analysing and tracking statistics, including real consumer behaviour, which helps to define more precisely the target groups and segmentation. This, in turn, allows for a better adjustment of both the offer and the way of contacting customers.
Livechat software is a great solution for online shops or other websites that generate a lot of user traffic, and thus numerous potential queries. Just tap the question in the window on the website and the message will be sent immediately to a Contact Center consultant - it is an ideal tool to support shopping in the basket or to clarify doubts.
Live Chat for professional use cost usually from $30 to $200 per live agent seat a month. This is only a fraction of the cost of the agent’s salary! The price for Live Chat depends on many factors, mainly on the number of seats (number of agents simultaneously logged in to Live Chat). Additionally, the cost is influenced by the scope of integration, implementation on-premise/ in the cloud or support for Live Chat AI-Chatbotem (Hybrid Chat). In order to know the costs, it is best to contact the supplier, InteliWISE experts will help to determine the needs of the company and prepare a personalized offer.
Yeah, today live chat is a messenger and vice versa. Chats are viewed on many consumer touchpoints.