TERMS OF SERVICE FOR CHATBOT, VOICEBOT, OMNICHANNEL
These Regulations defines the general terms, conditions and means of providing services electronically by the company InteliWISE S.A. with its registered office in Warsaw at 72, Ursynowska st, 02-605 Warsaw, entered in the National Court Register - Register of Entrepreneurs by the District Court for the Capital City Warsaw, XIII Commercial Division of the National Court Register, under KRS number 0000297672, having an identification number REGON 140000046, NIP 525 23 23 343, the share capital of 685 891,50 PLN (fully paid up). By that create a User Account User declares that he is familiar with the provisions of these Regulations, accepts them and undertakes to respect them, and that it agrees to promptly provide access to its services, after meeting with the terms specified in the Regulations.
As far as the wording of the Regulations does not lead to any different, the following terms capitalized have the following meanings:
Avatar - means the electronic file created by you in connection with your use of the Service, constituting a particular image, graphic or image.
Pricing - Pricing is determining the actual amount of fees for services provided by InteliWISE under these Regulations, published on the website.
Password - is a string of letters, digits or other selected by the user during registration, used to protect access to your account.
InteliWISE - means the company InteliWISE SA with its registered office in Warsaw at ul. Ursynowska 72, 02-605 Warsaw, entered in the National Court Register - Register of Entrepreneurs by the District Court for the Capital City Warsaw, XIII Commercial Division of the National Court Register, under KRS number 0000297672, having an identification number REGON 140000046, NIP 525 23 23 343, the share capital of 685 891,50 PLN (fully paid up).
User Account - means an individual for each user of the panel, running in his favor on the website by InteliWISE, after registration by the user.
Subscription period - the period of time for which service is provided to you by InteliWISE, according to the order placed by you on the basis of a signed contract for the provision of services.
Test period - the period of time for which a service is provided to you by InteliWISE free of charge, in order to test. The length of the test period is determined by InteliWISE and see the description of the services set out in the Service website.
Terms and Conditions - means these Terms and Conditions.
Registration - means the set of factual, as defined in the Regulations, necessary to establish a User Account, contract services and use of the User.
The internet service - is a website run by InteliWISE at: www.inteliwise.com, www.inteliwise.pl, www.wirtualnyurzednik.pl, www.wirtualnydoradca.pl
Force Majeure - an external event is impossible to predict and impossible to prevent with due diligence, in particular: catastrophic acts of nature, acts of the legislative and executive branches and strikes, riots and acts of war carried out on Polish territory.
User - means a natural person, legal person or organizational unit who is not a legal person, the law recognizes the legal capacity, running in its own name business or professional activity.
Service - means a service provided under these Regulations by InteliWISE electronically via the Website, ie. Live Chat service, Virtual Advisor service, service, Virtual Contact Center or service Virtual Officer.
InteliWISE provides services only to those users who have registered and have a user account and ordered the Service in accordance with the provisions of the Regulations.
Registration proceeds as follows:
The user fills out the registration form provided by InteliWISE for the services on the website;
The user sends the completed registration form electronically to InteliWISE by selecting the appropriate functions contained in the registration form;
InteliWISE immediately transmit electronically to the address specified by you in the registration form, confirm the creation of User Account;
To enable User Account User is obliged to click on the link provided by InteliWISE sent notification to set up a User Account; the link will remain active for 14 calendar days from the date of receipt of the notification by the user to create a User Account; after this period expires User Account, and you can re-register;
Registration takes place upon activation of the User Account, following by clicking the link to the User, referred to above.
By completing the registration form User you are obliged to adhere to the following rules:
The user must fill out all fields of the registration form marked as required mandatory;
All the data you provide in the registration form should apply to you and be accurate and complete;
The user sets the password that will secure access to the User Account;
The user should refer to the Terms and Conditions and Privacy Policies.
Send the completed registration form to InteliWISE is equivalent to:
Admission to news and acceptance by you of these Rules;
User obligation to comply with the provisions of the Regulations;
InteliWISE authorization to process personal information contained in the registration form for the purpose of User Account, as well as to provide the Services;
consent to the transfer by InteliWISE to the email address provided by you during registration, information related to the Service / Services and Technical Support User Account;
consent by the user to receive electronic invoices in respect of services provided by InteliWISE to the User, according to his contract.
User is obliged to immediately inform InteliWISE to change your data provided during registration.
User is obliged to make every effort to maintain the confidentiality and divulge to third parties passwords. In the event of circumstances indicating a suspicion that the password found in the possession of an unauthorized person, you must immediately notify the InteliWISE fact, using the available means of communication.
User Account shall be removed in the following cases:
at the request of the user who made the Registration and does not use any services;
if you fail to notice Services made within one month from the date of registration, and if the use of the test period for the Services when it extended the services within the time specified in the Rules;
if the user has not made notice Services within one month of termination or expiration of previously concluded contracts for the provision of services by electronic means;
in other cases specified in the Regulations, in particular in the event of violations of the TOS.
Account will be removed by InteliWISE within 14 calendar days of the event, as referred to in paragraph. 7 above.
The type and range of services, ordering and payment services
These Regulations shall apply to the provision of InteliWISE electronically to users the following services:
LIVE CHAT - IT solution consisting of enabling communication between the service provider and the user of the page or Web application, by sending text messages.
Virtual Assistant or Virtual Asystent- Officer or virtual IT solution involving the possibility of granting immediate, automatic response to a text asking the user solutions displayed on the site or web application.
Virtual Contact Center - IT solution consisting of enabling communication between the service provider and the user through diverse communication channels, m. live chat, telephone number or electronic form, etc.
Detailed Description of Services and their range is on the website under "Products".
Prices Services determines the price list. Prices in the price list are gross prices in Polish zlotys. Pages that binds price specified in the Price List in force and published on the website on an order for service by the user, as indicated herein. Later change the Price List does not affect the price applicable at the time the contract for the provision of services.
The way the provision of services electronically by InteliWISE defined in these Regulations, unless the user has concluded with InteliWISE written agreement for the provision of services in the course of individual negotiations.
InteliWISE provides services electronically by 24 (twenty four) hours a day, 7 (seven) days a week, to Users who register and ordered the Service.
To order the Service, you, after registration, using the functionality available through the user account, you should fill out a form notice Services, stating:
The subscription period for the services available;
Services available variant;
terms of payment for the Service.
In determining the parameters of the services referred to in paragraph. 6 above, the user receives information summary on value of Services during its term, and information about the range of services.
The user orders the Service by selecting the appropriate function located under the order form or setting up an account (registration). InteliWISE then sends an e-mail address provided by the User during the Registration confirmation of the contract for the provision of services electronically.
Where for the services provided for a trial period, the user who purchased the Service in accordance with these Rules shall be entitled to free use of the Service test period in their preferred option. During the trial period or after the end user can only prolong the service fee by paying her fee resulting from the contract the Service, submitted by the User in accordance with the above provisions. If you do not extend the Service, you will not have access to it after the trial period expires. Each user can only once use the free trial period for the Services.
The user can choose from the following methods of payment services:
Activation Services of the trial period, and if for the services testing period has been foreseen - after ordering the Service by you and upon receipt by you of InteliWISE confirm the conclusion of a contract for the provision of services electronically, will be made upon receipt by InteliWISE confirmation of positive the first payment by the user, according to the payment terms selected by the user, which user is informed by InteliWISE.
InteliWISE sends the user who purchased the Service, electronic invoices documenting such acquisition, the electronic address specified by the user him during registration.
The technical requirements and the availability of services
For proper provision of services via the Portal it is necessary to connect the user's device to the Internet and installed on the device by the user's web browser of any version. The use of certain features the Website or the Services may require you to turn on your browser Flash plugin.
InteliWISE ensures proper operation of services using a camera installed on the user's computer and with key Flash plug.
You acknowledge that, after you load photos, graphics, images and texts to the tools provided by InteliWISE as part of the Services, their formats can be adjusted by InteliWISE to the requirements of the Website, which may affect the quality of the file or other properties.
Information on the limits of data that can be transferred through the Service can be found in the Internet Service tab: Prices.
In case of exceeding the limit of data transfer by the user, InteliWISE has the right to amend and adjust the technical parameters of the Service or refuse to continue to provide services to the user.
In order to ensure the provision of services at the highest level InteliWISE reserves the right to improve the technical parameters of the Service and its functionality or to update the software used in the provision of services to a newer version. InteliWISE inform users registered on the website of the improvements or the result of the update.
InteliWISE is entitled to enter the planned technical break in the functioning of the Services, for not longer than 48 hours, carried out at the time of lowest traffic related to the operation and maintenance of the Website. InteliWISE ahead notify users registered on the website of the planned technical break.
Intellectual property rights
Services and software, as well as the content, appearance, layout, functional and graphical elements on the Website are subject to the protection of copyrights and / or other rights (based on Polish law and international), entitled InteliWISE or its suppliers.
InteliWISE retains exclusive ownership of all copies of any features such as video guides, registered trademarks, graphics, images or audio recordings contained on the website and licensed under the terms of these Regulations.
InteliWISE gives users a personal, nonexclusive, non transferable license to use video guides, registered marks, graphics, images and audio recordings contained on the website, without the right to further sublicense.
All guides video, registered trademarks, graphics, images and audio recordings placed by InteliWISE the Website, you shall be made available to you only after a license referred to in paragraph. 3 above. InteliWISE in any case does not transfer to you of any intellectual property rights to the Website, applications or tools used to provide the Services or parts thereof. Audio recordings made available to you through the Website may be reproduced solely within the Website and can not be by you in any way altered, modified or copied.
Derivate works may be used only on a single uniform resource locator address ("URLs"). Multiple URLs are not allowed, unless they have purchased more than one license within a Service.
It is prohibited to copy, modify or transmit, or in any other form and in any way any part of the Website in whole or in part without the prior written consent of InteliWISE, except as set out in the generally applicable provisions of law.
User is obliged to use the Website and of the Services in a manner consistent with their purpose, and also in a way that does not violate generally applicable laws or the rights and property of others.
You agree that you will not use the Website or the Services in a manner that intentionally or unintentionally violate or may violate generally applicable laws, or any copyright or related, or any other right or property of third parties.
You agree that you will not use the Website or the Services, for any activity inconsistent with the law or morality, or in a way that violates the personal rights of third parties or the legitimate interests of InteliWISE.
You are solely responsible for the content added by himself content through Internet service or applications and online tools provided by InteliWISE as part of the Services (including the content and appearance of the Avatar), as well as for damages resulting from user behavior inconsistent with the principles arising from these Terms and Conditions . It is prohibited to by Users illegal content.
Use of the Website and the Service is solely at the risk of the User and InteliWISE no warranty and does not assume any responsibility for any consequences of the use by the user of the or the Services.
You are not permitted to:
use any hardware or software that can harm or affect the correct functioning of the Website or the applications and tools provided by InteliWISE in connection with the provision of the Services;
use any hardware or software that can capture any system, data or information from the Website;
taking any action that unreasonably or disproportionately large would load the network website or other service infrastructure InteliWISE.
InteliWISE has the right to refuse User's access to the Website or the Services, terminate the User contract for the provision of services, disable, or delete a user account, delete, or change the Avatar of the user when InteliWISE obtain reliable information that Your use of the Website or the Services in an unlawful manner or contrary to morality, or when otherwise violates provisions of these Rules, or acts to the detriment of InteliWISE or other users. InteliWISE notify you of the intention to take measures, referred to above, by e-mail to the address specified by you in the registration form.
Blocking access to Your Account or the Services on the grounds mentioned in paragraph. 7 above, take the time necessary to resolve the issue giving rise to block access to Your Account or the Services. InteliWISE notifies the user about his intention to block access to Your Account or services electronically to the address specified by you in the registration form.
he mark InteliWISE® is a registered trademark to be protected in Poland. The mark InteliWISE® owned company InteliWISE Inc. with its registered office in Warsaw at ul. Ursynowska 72, 02-605 Warsaw.
It is forbidden to use the trademarks InteliWISE in conjunction with products or services of other companies, in a way that may cause confusion among customers, or potential customers, as well as in any manner that disparages InteliWISE, its products or services.
InteliWISE is required to provide the Services with due diligence in accordance with these Regulations.
InteliWISE shall be liable to you in connection with the operation of the Website or of the provision on behalf of the Service only in the event of intent to cause damage.
In particular, InteliWISE is not liable for failure or improper performance of services, if it is the result:
Force Majeure or other circumstances for which InteliWISE, in accordance with the applicable laws, is not responsible;
reasons for which the third parties with which the service is provided;
Improper Your use of the Website or the Services;
Your use of the Website or the Services in a manner inconsistent with the Rules or applicable laws,
User passwords used by third parties, if they came into his possession by consent of the user or due to insufficient security passwords by you against unauthorized access.
In no event shall InteliWISE does not include lost profits and, moreover InteliWISE liability is limited to the fee paid by you in respect of the benefit provided to its services.
Termination of the contract for the provision of services
With regard to the principles set out below, each party may terminate the agreement on provision of services electronically at any time and without giving reasons, with a 30 - day notice period.
In the event of termination of the Service by you prior to the expiry of the paid subscription period, InteliWISE not made to the User refund for the remaining, unused subscription period.
In the event of termination of the contract for the provision of services by InteliWISE with you prior to the expiry of the paid subscription period, InteliWISE made to this User reimbursement of the fee for the Service in proportion to the remaining, unused and paid the subscription period, measured from the end of the period to terminate the contract for the provision of services to the day when he should apply to the paid subscription period.
The user terminates the contract for the provision of services by sending a InteliWISE appropriate declaration of will on the e-mail address InteliWISE and the termination of the contract after the expiry of the notice period of 30 calendar days.
InteliWISE terminate the agreement for the provision of services by sending a relevant declaration of intent to the email address provided by you during registration and the termination of the contract after the expiry of the notice period of 30 calendar days.
InteliWISE has the right to terminate the contract for the provision of services with the user without notice, in case of delay in making the user fee for the service lasting longer than 30 calendar days, due to InteliWISE and in other cases provided for in the Regulations.
Users' personal data administrator within the meaning of the Act of 29 August 1997. On personal data protection (consolidated text. Dz. U. of 2002., No. 101, item. 926, as amended.), Made by them in the course of registration or later in connection with the conclusion and execution of contracts for the provision of services is InteliWISE. The data are processed in order to create and shape the content changes, implementation or termination of a contract for the provision of services.
Data submission is voluntary, but necessary to provide the Services. The user whose data subject shall have the right to access their data and correct them.
Users' personal data shall be processed by safety rules, required by law, referred to in item 1 above, and is not shared with any third parties, unless the request to disclose the data comes from an authorized state authority or by law.
InteliWISE, on the terms specified in the Act referred to in point 1 above may entrust with the processing of your personal information to entities with which it provides services.
InteliWISE can process your personal information for marketing purposes, and to transmit commercial information's e-mail address, only after obtaining explicit consents granted by you in this respect. Consent for processing data for marketing purposes or to receive commercial information may at any time be revoked by the user.
Complaints regarding provision of Services by InteliWISE should be submitted by e-mail, ie .: support [@] inteliwise.com. In the subject line, please type "complaint".
The complaint should include:
the identity of the user, in particular: first name, last name, or the name, address, contact telephone number, e-mail;
Services indication for which the claim;
detailed description and reason for the complaint;
an indication of the request.
The complaint will be reviewed no later than within 14 calendar days (fourteen) from its receipt by InteliWISE. At that time InteliWISE inform the applicant's complaint about the way her decision. Information will be sent to the e-mail address, indicated in accordance with paragraph. 2 of this paragraph.
The condition occurs with any claims against InteliWISE by you is exhaustion of the complaint procedure.
The content of these Terms and Conditions may change. Any change in the Terms and Conditions Users will be notified by placing the InteliWISE on the home page on the Website tab News, news about changes in the Regulations and its scope. InteliWISE ensure the publication of such a message on the website for at least 14 consecutive calendar days from the date of the first of its display, and further, to change the Terms and Conditions will inform Users with User Account by sending relevant information to the email address provided by you during registration.
Any dispute arising out of these Terms and Conditions or of the contract for the provision of services The Parties shall endeavor to resolve amicably. If necessary, refer the issue to court jurisdiction in all matters related to the application of these Regulations or with the agreement for the provision of services will be the court competent for the seat InteliWISE.
The law applicable to settle any disputes arising under these Rules or of the contract for the provision of services is the Polish law.