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Chatbot is a professional, AI-powered software for chatting with customers, without any agent or salesperson. Leading brands use it for an intelligent automation of customer service, lead generation or brand building.
Hi Goerge, good to see you back. How can I help?
Ok, mate. I see you may have a problem with this transfer. This is probably bacause...
Great. Would you like to make reservation for a car or a hotel, too?
How leading companies used Chatbots
AI bots will help in acquiring and handling leads and retaining customers on recurring services. By helping them fill out forms, they provide immediate responses, and what's more, they collect phone numbers and call them back without having to involve additional consultants.
Bots in call center or in online shop automate the returns and complaints processes, they will automaticall register a complaint and guide through the process in a conversation flow
Chatbot helps in acquiring and handling leads and customer retention for repetitive services.
Helps in renewals and retention. The bot will renew your subscription thanks to a fully automated connection. Your customer will renew the contract, check the policy and receive information about new services.
AI bots are nowadays #1 soution for intelligent automation of customer service
Voicebots and Chatbots will provide quick information, e.g. about the terms and conditions of the agreement, how to change tires, or whether the car can be retrofitted. They will also serve as personal assistants who will remind you about the car inspection, the end of OC or the date of tire replacement.
Absolutely automatically! In an outbound campaign and as part of a dialogue in an inbound campaign so you don't have to worry about incomplete data in your CRM.
Instant help with forms.
Because they prompt answers while customers fill forms, they significantly increase the fill-score. They give shoppers answers immediately, and what's more, they collect phone numbers and call them without having to engage additional consultants.
Runs outbound campaign focused on customer data updates (consents, contact information). Absolutely automatically! Do not engage your precious sales agents to update the incomplete data in your CRM.
When customers fill out forms, bots provide hints and answers immediately, and what's more, they collect phone numbers and call customers without engaging Agents time.
No more need for translators in customer support. Chatbot simultaneously handle any number of languages, significantly reducing customer service costs in export markets.
The best mobile app support solution, day and night, automatically answers users' questions
File a claim, get the status, resolve the problem - over the weekend or holidays. With the help of our AI solutions, your customers will quickly and efficiently report and record a damage.
Voicebots will collect feedback about your products and services. They can recognize voicemails and renew contact on their own. And all this with minimal involvement of your consulting team.
Voicebot makes an appointment. It reminds about an appointment and if necessary reschedules it without engaging a consultant - these are just some features with which our Voicebot will complement the work of the Infoline.
It reminds about an appointment and, if necessary, reschedules it without the involvement of an agent - these are just some features thanks to which our Voicebot will automate repetitive calls.
The best mobile app support solution, day and night, automatically answers users' questions
In case of problems with e.g. logging in to an account, blocking access, losing login, it is Voicebot or Chatbot that will help your customers, regardless of the time of day or night.
Replicate the performance of your team's best sales and service representatives
Deflect calls & messages
$ 0.10 or less for resolving a single problem, without a doubt, the lowest cost of service
Automate your sales growth and service with bots, powered with AI in their DNA
Get more leads at the lowest cost of service
11% increase or more in transactions after Chatbot's recommendations
Recommend products, sell more
Long minutes of queues on web chat are a distant memory as the chatbot's response is 1 second
Feed marketing, sales and service teams with meaningful data
Providing precise metrics on performance, volumes, escalations, feedback & real customer insights & language.
II Generation Chatbot Technology, with NLP in its DNA
Our chatbots use more than 20 different Natural Language Technology components to understand consumer questions and provide quality responses and solutions
In hundreds of projects, run by leading global brands. Bots work in seconds, resolving customer issues relentlessly, with up to 99,999% uptime
Live agents will continue to dominate voice and chat customer service. Chatbots significantly enhance their productivity, by automating repetetive questions, and forwarding more complex issues to a live chat agent
Programmable conversation scripts, ready-to-use templates of Chatbots
Unlimited access to AI Tools for training and developing even the most demanding chatbot projects
+10 ready-to-use scenarios
30,000 pre-built intents
Not an AI black box
Checking status. Assisting form. Handling FAQ. Use our pre-populated templates of chats and save time on training your Chatbot
Our Chatbots have already served tens of millions of customers' queries, so they come with selection of intents
Train our bot with the exact content and wording, which your brand or service requires; use the intuitive, low-code training tool
Integration with omni-channel inbox and chat
Chatbot comes with the out-of-the box integrations with your company's IT systems, including corporate CRM, e-commerce platforms, ERP or and marketing automation
Scale-up with cloud or install on-premise
Get the speed and scale of cloud - our stack runs on the AWS and Google Cloud Platform. However, if your privacy preference is towards private cloud or on-premise, instal the entire stack on your server infrastructure.
Jump on our No-Code bot platform or ask our friendly expert for assistance
Our Team’s experience in +100 deployments can help you Analise, Build, Customize and Integrate the enterprise Virtual Assistant into your current call center or customer service infrastructure.
Our friendly team will help with the audit of your automation opportunities, demo or the design of proof-of-concept. We will set-up the account and configure or customize to your needs.Learn more
The bot's personality, tone of voice, look and feel in line with your brand's identity - these personalizations can be delivered in just few days with the help of our experts.Ask us how our experts can help
InteliWISE cloud services provide digital customer service, enabling consumers to order products, set appointments for services, 24-7, with no queues, hassle-free
Chatbot is a powerful, intelligent software for business, that simulates and reflects natural human conversation - between the Call Center Agent and a user. This intelligent technology called Conversational AI, boosts significantly shortens waiting times and boost customer experience. It also increases the productivity of Voice and Live Chat Agents in a Call Center. Behind the Chatbots is AI - Artificial Intelligence (SI) - a technology that recognizes the user intents and repetitve questions of customers. It also enables to automatically respond to their inquiries via mobile, social media channels (e.g. Facebook) or websites. Chatbot, also known as enterprise Virtual Agent or Virtual Assistant, enables machines (websites, online shops, IoT devices) to understand and answer a user's question and ask them in a free language while chatting. Virtual Assistants use the possibilities of virtual conversation and AI, and today they are the most frequently used solution for providing services to specialists. Chatbots support Agents in Call Centers, online retailers or IT specialists in handling repetitive questions - they can help customers place an order in an e-shop, provide information about products, conduct a complaint process or book a ticket. The Chatbot window works on desktops/laptops and mobile devices, is accessible through websites, social and informational applications.
Chatbot is powered by the latest advances in AI and machine learning, uses advanced algorithms to understand human speech or text and respond to it, fully automatically. The customer, by going through the website, e-shop or Facebook profile, asks a question, chat on the website or Messenger, or by voice, and receives an immediate response. Chatbot analyzes the question, tries to understand it through the use of artificial intelligence algorithms, answers the questions 100% automatically, even those asked in a free, common user language. Understands intentions and meaning and conducts a conversation similar to that of a real vendor or consultant. Chatbot guesses the essence of the problem, and in case of lack of understanding of the question, can ask (through additional guidance questions) or smoothly redirect the conversation to a consultant (e.g. Live Chat). Virtual Assistants save the user's time by filling in the form, suggesting the best solution or a complementary product. Only in the case of a complicated question, such as account balance, missing shipment or problems with a complaint, Chatbot redirects the user to a consultant. Thus, it relieves the Call Center of the need to make calls concerning the most numerous and the most repetitive topics.
Chatbots defers calls and emails and cut, thus cutting a cost of customer service. It costs significantly less than humans that handle similar tasks. The cost of the setup consists of a one-time set-up fee (configuration) and a usage fee, depending on how intensively it is used by customers.
The database of questions and answers is created under the supervision of content and knowledge experts who prepare conversation scenarios. The size of the database affects monthly maintenance costs. Additional benefits are training and technical support, which guarantees stable and smooth operation of the AI-Chatbot. The time of launching a dedicated Virtual Advisor is 1-3 months. The price and launch time also depend on the language used by Chatbot (or the number of languages in the case of international services in different markets). InteliWISE experts will help you choose the right option and prepare a personalized offer adequate to the needs and financial capabilities of the company.
It is worth remembering that professional AI-Chatbots cost much less than hired employees performing the same activities. It pays off for companies to implement these new technologies, so professional contractors, like InteliWISE, adjust their prices to budget constraints. Servicing a single question may cost even a few groszy, compared to even a dozen or so USD (by an agent in a Call Center).
The budget for the start-up of the company Chatbot may amount to several hundred USD or several tens of thousands of USD . The main elements influencing the price are the scope of the chatbot's activity, i.e. the size of the knowledge base and the intensity of its use, measured e.g. by the number of automatic answers given. Price lists of Chatbots for companies usually consist of two elements:
Yes, Chatbots is also a Virtual Advisor. Using natural language analysis (NLP), with full semantics of Polish language, they are used in online shops or hotlines, enabling automated communication with users. To put it simply, Chatbot is a computer program that is a Virtual Consultant or Assistant - it provides information on asked questions, solves problems or advises on choosing a product or service. Today Chatbots play the role of Virtual Sellers, Financial Advisors and Recruiters.
The Chatbot supplier for companies, especially large companies, must guarantee its smooth operation measured by the quality of AI algorithms used, secure installation on servers or cloud service, agreement with security and privacy clauses. The basic choice of the company concerns the platform: free, but without the control of the company, or paid. There are several ready-made, usually free platforms on the market, which offer the possibility of running a simple Chatbot, but it is best to outsource the implementation of the Virtual Assistant to a company specializing in such software. Check your supplier portfolio to see for yourself how Chatbots are working, how much traffic they are facing, and how they are chatting with users. When choosing a company, you should also answer the question whether the solution is to be embedded in the cloud or the company depends on the on-premise version (embedding Chatbot on company servers - for some industries (e.g. finance), on-premise options are a key condition, and not all providers offer such a version of Chatbot.