AI for Helpdesk, Chatbot and Voicebot for employee support

Improve IT support with the most recent AI technology. It helps to proactively assist employees at the lowest cost of service. Plus, enterprise can own this solution in 100%.

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Self‐service channels are increasingly used by employees

Traditional Helpdesks are costly & ineffective

Employees, especially those young, tech savvy are increasingly using social search and self‐service

Text chat and social channels are being increasingly used by employees for resolving their problems

Fully automated, Helpdesk Chatbot is the self‐service tool, which helps to resolve employees issues.
It works like a combination of intuitive search with the robust help desk portal.

Our automated & live tools help:

migration from help desk with high calls volume into self-service; help service desks
help agents and organizations in reducing call volume and cost optimization

This innovative IT Helpdesk software service aims to save an employee time and organization’s money.

By empowering employees to solve problems online with intuitive, intelligent search without the need for a phone call or a visit thus freeing up help desk teams’ resources.

Success story, 9% less tickets in a week

Results from pilot deployment of Global Tech Provider: number of calls and tickets significantly down.
InteliWISE Automated System overtook the balance of handled/ resolved tickets.

Managers will be the first to know about employees’ issues.

Reporting of granular data on case resolution, support productivity, conversions & gaps in communications.

Full on‐premise or cloud − based

Integration via API with leading Helpdesk, CRM or call center software

Our expert team helps with deployment

Ready to respond to RFI or RPP requirements

Contact by phone

+48 22 765 60 00

About InteliWISE

InteliWISE is a Conversational AI company. We provide global brands with AI-powered solutions that enable the intelligent automation of customer service, marketing and sales. Our AI-Chatbots, Omnichannel Messaging or Video-chat software is delivered both as a Cloud Service or installed on the company’s servers (On-Premise). More than 200 global brands (Fortune 500), including financial institutions, insurance, e-commerce leaders and the public sector organizations, have used InteliWISE products in their digital transformation projects. Our US-patented software consists of AI-powered Natural Language Processing (NLP), leading customer service and e-commerce technologies.

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AI for Helpdesk, Chatbot and Voicebot for employee support

Self‐service channels are increasingly used by employees

Say hello to a new member of the IT Helpdesk

Chatbot helps to automate resolving repetetive employees questions

Migrate your Helpdesk to Digital

Our automated & live tools help:

Happy employees, less fuss

Decrease tickets effectively

Success story, 9% less tickets in a week

Say hello to a new member of the IT Helpdesk

Perfectly fit for Enterprise use

Ready to take a test‐drive and see how it works?