Success Story – za10groszy.pl

The InteliWISE Virtual Agent hosts an entertainment shopping service.

OVERVIEW

Za10groszy.pl is a Polish auction service featuring elements of entertainment shopping. The InteliWISE Virtual Agent serves as a host on its FAQ page. The Agent answers web users’ questions about auctions, bidding and payments. In addition, the Virtual Agent is knowledgeable about the most common issues that users may have with the za10groszy services.

Main features

The InteliWISE Virtual Agent’s main features include:

• InteliWISE natural language recognition algorithms
• Leading users through conversation scenarios and suggesting adequate topics
• Offering the most popular questions;
• the input auto-complete feature
• A contextual video presentation module
• A possibility to choose the Avatar character – a man or a woman.

Location and design

The InteliWISE Virtual Agent is located on the za10groszy FAQ page. Users can choose from two different characters.

The possibility to choose the Agent character

The auto-complete feature

The InteliWISE Virtual Agent also supports a minimized mode

Results

The InteliWISE Virtual Agent’s key benefits include:

• reducing the number of questions submitted to support center via email or phone
• natural language recognition and character visualization provides a personalized, interactive way for customers to find the answers for their questions
• offering a more engaging way to resolve issues and encouraging to expand knowledge about available services
• gathering and consolidating customer feedback through dashboard and statistical rep.