InteliWISE Introduces The First Virtual Agent Extension for Magento Commerce

With the new Virtual Assistant Magento Extension, retailers with shops built on the Magento platform may never fail again to alert their customers about important marketing messages, including free delivery, time – based promotion, product recommendation.

Sunnyvale, CA (PRWEB) October 09, 2011
InteliWISE, provider of customer engagement software, has released the first out-of-the-box Virtual Agent plug-in for Magento Commerce.

Retailers with shops built on the Magento platform may never fail again to alert their customers about important marketing messages, including

  • Product recommendations,
  • Hot deals & time – based offers,
  • Free delivery alerts,
  • Product Bundles.

Whenever they intend to increase cart earnings through active sales messaging, the InteliWISE tools will reach out & engage customers about Free Delivery, Time – based Discounts or Product Recommendations.

The new extension for Magento Commerce is easy to install from the Magento Admin Console.

Active Agents can be deployed across the site, but each with its own rules of customer engagement, which are called a Trigger. These “triggers” are easy to set, and targetable to a range of conditions. Each offer the Agent makes to a shopper, or interaction it has with a visitor, is recorded. Messages and alerts are shown in the form of the side tab widget, with an optional automated chat feature. Real-time reporting provides the first real-time opportunity to establish customer intent and interest.

Active agents can offer timely messaging that will coax shoppers to buy, with features like:

  • Engagement tools called Triggers, that monitor shoppers proactively,
  • Virtual agent side-tab widget, that shows up to present shoppers with important messages or virtual live chat,
  • Reporting tools, that provide key performance indicators, like usage, conversions, CTR and ROI.

Industry leaders are looking into the dollar value of lost opportunities, when they failed to alert shoppers with urgent and really important sales messages. With our real-time-opportunity tools, shop owners can egage their customers while they are surfing and show important marketing and sales messages in a timely manner, thereby selling to even the toughest customers

said Marcin Strzalkowski, CEO InteliWISE.
More information:

Download plugin from /8022/inteliwise_virtual_agent

More about InteliWISE

InteliWISE is providing a cloud-based customer engagement software, including a Virtual Agent. It is a combination of intent – recognition search and real – time – marketing tools, including intelligent automated live chat and triggers. Our tools help to boost online conversions and decrease customer service costs, for both small and large, enterprise clients.
Our team is passionate about meshing natural language processing (NLP), virtual expert technologies and interactive video, to heighten the effectiveness of e-commerce and customer service.
Some of the leading Fortune500 enterprises and outstanding medium sized companies have used InteliWISE solutions across a wide range of industries, such as transportation, insurance, retail, packaged food, telecommunications and others.
We are proud to have strategic support from Intel Capital, the leading global VC, and Asseco Group, a Top5 European IT integrator. InteliWISE’s headquarters are in Sunnyvale, California and its research and development is based in Europe.