Marketing Research Surveying effectively
- 30 DAY TRIAL[Contact form]
- VIEW DEMO[Flash video clip]
- OVERVIEW WHITEPAPER[PDF file]
- HOW IT WORKS
+ PRICING[Contact form]
BENEFITS
- Achieve higher survey customer penetration
- Provide a guiding helping "face" for customer surveying
- Dramatically lower your costs to receive customer feedback
- Statistically "peek" into what your customers are saying about you and your products
- Survey more efficiently, 24 x 7
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Watch video demo
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Features & How it works
HOW IT WORKS
- ‘Welcome’ engaging Video that welcomes and starts the survey, achieving higher survey customer response
- A Video Agent in the research form, will greet customers and invite users more effectively than traditional text introduction
- Virtual Surveyor guides user through the whole survey, providing a guiding helping "face" for customer surveying
- A Video Survey Agent, accompanies a user from the beginning of the process, or shows up contextually in case the user is unsure about what to do
- Encourages the user to continue when he stops responding
- Supports user’s engagements in the research process
- Focuses user’s attention on the task given
- Makes the survey more ‘live’ & real, by video interaction
- Statistically "peek" into what your customers are saying about you and your products Survey more efficiently, 24 x 7
- Collects important data from your customers
- A/B research show that surveys run by Virtual Surveyor have higher response rate than traditional methods, without Avatar
- Virtual Surveyer helps to break out from clutter
- Improving user experience during research
- Higher user engagement into research process
- A/B research proves that survey with Virtual Surveyor is perceived as more professional & credible
- User participates into a dialogue which mimics real person–to–person experience
VALUE PROPOSITION
- Understanding customers’ questions written in their own words, even with misspellings and grammar errors
- Providing the right responses, backed by multimedia and voice – proven +80% correct answers, often approaching 96% positive response rates
- Greeting customers through interactive video – it captures attention
- Filling out questionnaires – prompting „yes, but how do I” or „I forgot my customer ID information’ type of questions
- Getting the message to the user more effectively than the traditional web-self service tools, without human interaction, starting at $0.02-$0.08 per contact
- Delivering full reports on user’s behavior to the web owner
- 1000’s of conversations in real time, proven to reduce up to 70% of queries to helpdesk or call center calls
- Scalability to adapt to changes of traffic of queries to contact center
- Continuous and constant quality of answers, 24x7 – very important to clients where consistency is mandatory
FUNCTIONAL CAPABILITIES
- Natural language welcome/engagement with survey customer/web user
- Shows images/products and asks questions simultaneously
- Assists in responding to questions
- Encourages survey form completion
- Scalably handles many surveys simultaneously
- Uses call scripts depending on specific responses
- Auto‐analyzes and reports on user feedback in real time
- Understands and corrects misspellings for free-flow non-multiple choice questions
- Publishes the text of the questions, speaks them, and provides multimedia of the query
- High response rate because of the experience in survey engagement between user and surveyor
- Can be embedded into email blast to target opt in large market audience responses
- Integration with live chat for real time switch from virtual to LIVE person communication [upon request]
- Mimics the customer service methods, but extended for a 24x7 timeframe
- Can be used for switching to up-selling or additional product information distribution
- Can identify customer interests for future product targeting
- Natural language capability, understanding customers questions written in their own words
- Multilingual text to speech engine
InteliWISE Conversational Agent utilizes powerful patent-pending technology that integrates an interactive avatar virtual agent with natural language processing to deliver an improved man-machine interface. Artificial intelligence combined with an alluring graphics presentation of the virtual agents delivers an almost real world interview-like experience. The InteliWISE platform consists of four elements: The Presentation Avatar, the Knowledge Base Engine, the Media Server with Text-to-Speech and Multimedia, and the Statistics reporting package.






