Home > Solutions > Marketing Research

Marketing Research Surveying effectively

BENEFITS

  • Achieve higher survey customer penetration
  • Provide a guiding helping "face" for customer surveying
  • Dramatically lower your costs to receive customer feedback
  • Statistically "peek" into what your customers are saying about you and your products
  • Survey more efficiently, 24 x 7

Scroll down for more information

  • Watch video demo

  • Features & How it works

    HOW IT WORKS

    • ‘Welcome’ engaging Video that welcomes and starts the survey, achieving higher survey customer response
    • A Video Agent in the research form, will greet customers and invite users more effectively than traditional text introduction
    • Virtual Surveyor guides user through the whole survey, providing a guiding helping "face" for customer surveying
    • A Video Survey Agent, accompanies a user from the beginning of the process, or shows up contextually in case the user is unsure about what to do
    • Encourages the user to continue when he stops responding
    • Supports user’s engagements in the research process
    • Focuses user’s attention on the task given
    • Makes the survey more ‘live’ & real, by video interaction
    • Statistically "peek" into what your customers are saying about you and your products Survey more efficiently, 24 x 7
    • Collects important data from your customers
    • A/B research show that surveys run by Virtual Surveyor have higher response rate than traditional methods, without Avatar
    • Virtual Surveyer helps to break out from clutter
    • Improving user experience during research
    • Higher user engagement into research process
    • A/B research proves that survey with Virtual Surveyor is perceived as more professional & credible
    • User participates into a dialogue which mimics real person–to–person experience

    VALUE PROPOSITION

    • Understanding customers’ questions written in their own words, even with misspellings and grammar errors
    • Providing the right responses, backed by multimedia and voice – proven +80% correct answers, often approaching 96% positive response rates
    • Greeting customers through interactive video – it captures attention
    • Filling out questionnaires – prompting „yes, but how do I” or „I forgot my customer ID information’ type of questions
    • Getting the message to the user more effectively than the traditional web-self service tools, without human interaction, starting at $0.02-$0.08 per contact
    • Delivering full reports on user’s behavior to the web owner
    • 1000’s of conversations in real time, proven to reduce up to 70% of queries to helpdesk or call center calls
    • Scalability to adapt to changes of traffic of queries to contact center
    • Continuous and constant quality of answers, 24x7 – very important to clients where consistency is mandatory

    FUNCTIONAL CAPABILITIES

    1. Natural language welcome/engagement with survey customer/web user
    2. Shows images/products and asks questions simultaneously
    3. Assists in responding to questions
    4. Encourages survey form completion
    5. Scalably handles many surveys simultaneously
    6. Uses call scripts depending on specific responses
    7. Auto‐analyzes and reports on user feedback in real time
    8. Understands and corrects misspellings for free-flow non-multiple choice questions
    9. Publishes the text of the questions, speaks them, and provides multimedia of the query
    10. High response rate because of the experience in survey engagement between user and surveyor
    11. Can be embedded into email blast to target opt in large market audience responses
    12. Integration with live chat for real time switch from virtual to LIVE person communication [upon request]
    13. Mimics the customer service methods, but extended for a 24x7 timeframe
    14. Can be used for switching to up-selling or additional product information distribution
    15. Can identify customer interests for future product targeting
    16. Natural language capability, understanding customers questions written in their own words
    17. Multilingual text to speech engine

    InteliWISE Conversational Agent utilizes powerful patent-pending technology that integrates an interactive avatar virtual agent with natural language processing to deliver an improved man-machine interface. Artificial intelligence combined with an alluring graphics presentation of the virtual agents delivers an almost real world interview-like experience. The InteliWISE platform consists of four elements: The Presentation Avatar, the Knowledge Base Engine, the Media Server with Text-to-Speech and Multimedia, and the Statistics reporting package.