Leading Global Food Company Why are more & more Fortune500 companies deploying web agents?
What is a Conversational Agent?
The new generation, fully interactive intelligent agent helps employees "leap-search" into relevant information more quickly, while helping the HR team convey important messages more effectively.
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Why is the Leading Global Food Company, like more and more Fortune 500 corporations, deploying conversational agents?
In today’s clutter, Marketing, Sales or HR departments need a more effective tool to convey important messages, through:
- Rich multimedia to help attract attention
- Avatars that communicate, guide, support and provide information to constituents and employees.
The traditional way of conveying internet content is not "fun and simple" anymore but conversational agents can change all that by:
- Attracting attention from the first moment, by interactive welcome on a homepage
- Improving the site's overall look and feel to increase acceptance and bonding within the enterprise community
- Guiding you through website content while enabling "how do I" in any moment in time
Taking the hassle (and expense) out of common tasks, conversational agents:
- Bring interactivity, excitement, and positive user experience to thousands of employees with the new quality of support for their use of the IS T&S site
- Handle timesheets, expense reports, and requisitions
Conversational agents give executives at-a-glance access to key business metrics to answer such questions as:
- What are employees’ problems? How can they be solved? What are their true insights? How are they exactly expressed?
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How does it all work?
Conversational Agents work via a language-recognition engine, speech synthesis, and rich multimedia video. They:
- Understand employees' queries, formulated in their own way
- Offer suggested questions based on activity scenarios
- Search the knowledge bases and other sources to find an answer to the question (using the Semantic Engine)
- Give an answer found in one of many sources and say it out loud using a text-to-speech synthesis
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Examples of questions they can automatically handle
User: Where do I go to get my iPhone?
Avatar: There are two ways to get your iPhone: you can purchase it for personal use or business purposes. Which option would you like to know about?U: Business purposes
A: If you choose to join the Smart Phone Program - use the AT&T Premier website to get your iPhone. You will find further instructions here.U: How many iPhone models are available?
A: There are two iPhones available to our employees. Your are allowed to get the 8GB iPhone for $199 or the 16 GB iPhone for $299.U: Wells Fargo locations
A: Wells Fargo Mobile banking is a time saving, comfortable and secure application which allows you to check available balances, make transfers and even locate the nearest Wells Fargo location by map – everything right from your iPhone.U: Tell me about the news section
A: The "What's New" section spotlights new and future tools and services. Find out about Telepresence, Smart Phones, Office 2007 and much more!U: How long has your company been around?
A: I am proud of our history! We have come a long way since [...]U: Tell me about your management
A: Our Management Team has responsibility for the day-to-day operations and success of the company. I am proud to be a part of that team. [...] -
Benefits
Thousands of users' queries answered with 95% correct ratio.
Rich statistical information about customers' insights, questions, problems – formulated in their own way.
Immediate access to relevant information, procedures, and forms for employees.
INTERESTED IN testing this new technology on your website? ANY OTHER QUESTIONS?
Call us at 408.524.3041 or write to us.
