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Comcast The InteliWISE AnswerNow™ Agent is a host at the ComcastTraining.com website.

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What is the InteliWISE AnswerNow™ Agent?

The InteliWISE AnswerNow™ Agent serves as a host at the ComcastTraining.com website. It answers Comcast web users' questions in the following areas:

  1. Comcast Training troubleshooting and usage processes
  2. Comcast Training resources
  3. Comcast products
  4. Comcast organization
  5. Field Representative Training resources

In addition, the Avatar has access to the Training content (flash presentations) and can browse this content to find the most appropriate presentation in response to a query. This real time search can show the latest contents of the website.

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  • Description of the product

    The InteliWISE AnswerNow™ Agent's main features include:

    1. accepting the user‘s input question in natural language thanks to the algorithms supporting the natural language recognition process;
    2. offering suggested questions basing on activity scenarios;
    3. methodology for the integration with external data systems;
    4. methodology for audiovisual knowledge presentation;
    5. a contextual video presentation module;
    6. giving an answer found in one of many sources and saying it out loud using a text-to-speech synthesis.

  • Location and design

    The InteliWISE AnswerNow™ Agent (character #119) is located in every section of ComcastTraining.com in the top-right corner of the screen. If a user clicks the input field, the window expands, and the Agent appears.

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  • Benefits

    The InteliWISE AnswerNow™ Agent:

    • leverages internal users' experience through a powerful search engine, ensuring a high level of response accuracy
    • ensures better user experience through business language recognition & interactive video
    • provides rich insight into customer's behavior through dashboard and statistical reporting

Interested in testing this new technology on your website? ANY OTHER QUESTIONS?

Call us at 408.524.3041 or write to us.