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Enterprise Search Enhancing Enterprise Search

BENEFITS

  • Provides a quantifiable way to improve index search results
  • Creates a personal touch to indexed searches
  • Prioritizes search results based on the way questions are asked
  • Captures data points and web behavior in real time and historical reports
  • Increases customer satisfaction by personalizing the search experience

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  • Features & How it works

    VALUE PROPOSITION

    Integration of InteliWISE technology with Index search will:

    • Provide personal touch to indexed searches (video avatar, T2S audio, multimedia)
    • Any query which is not in the system will activate any of the search engines available:
      • Enterprise
        • Google, Yahoo, MS LiveSearch, MS FAST, Oracle SES
        • Custom CMS search engines already installed on our client environment
      • Special / verticals
        • Weather forecast
        • Scientific data WolframAlpha
    • Influence priority of search results based on the way questions are asked
    • Statistical reporting provides value to the enterprise to give them visibility into what areas need additional content and additional data added to the website
    • Provides a quantifiable way to improve index searches by classifying null searches into groupings, aggregating search areas
    • Provides a hand-holding guide to the novice for doing searches
    • Classification - enables the search result to get automatically funneled into a process based on the question area. i.e. Product question areas can get funneled into a Sales process, or Specific areas of technical questioning can get funneled into areas of compatibility, or of pricing, or of configuration...

    FUNCTIONAL CAPABILITIES

    High-touch Features

    1. Natural language capability - understanding customers questions written in their own words
    2. Misspelling, prefix, and synonym word choices
    3. Semantic intelligent translation of queries
    4. Multilingual text to speech engine
    5. Auto fill of missed-queries
    6. Showing the response with multimedia
    7. Direct pointing out to responses in web site
    8. Scalable high volume multi session simultaneous care operations
    9. Statistical reporting of topics addressed, asked, searched

    Examples of Processes/Queries

    1. FAQ advisor
    2. Account Billing assistant
    3. 'How do I' problems resolver
    4. Application forms assistant

    Integration with External Search & CRM

    1. Enterprise search engines: Google, Yahoo, MS LiveSearch, MS FAST, Oracle SES
    2. Custom CMS search engine already installed in client's environment
    3. Weather forecast
    4. WolframAlpha
    5. Call center script scenarios embedded

    InteliWISE’s New Generation of Enterprise Search Agents is a leading innovative solution in the field of customer self-service/self-care. It is a virtual employee – armed with intelligent software. The agent is able to answer questions like ‘How do I…’, ‘Where do I find’ and ‘Please show me…’, all integrated with traditional e-mail/livechat applications with the ability to be utilized by thousands simultaneously.